fb99 Terms & Conditions — Your Agreement with the Platform

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context clearly requires otherwise:

• "Platform" or "fb99" refers to the online casino and sports betting service accessible at fb-99.io, including all associated pages, games, features, and services provided thereunder.
• "Player", "User", "You", or "Your" refers to any individual who accesses, registers on, or uses the fb99 platform in any capacity.
• "Account" means the registered gaming account created by a Player on fb99, including their wallet balance, bonus balance, transaction history, and personal profile information.
• "Wager" or "Bet" means any stake placed by a Player on any game, event, or market available on the fb99 platform using real-money funds.
• "Bonus" refers to any promotional credit, free spins, cashback, or other incentive granted by fb99 to a Player, subject to the wagering and eligibility conditions specified at the time of the promotion.
• "KYC" (Know Your Customer) refers to the identity and address verification process that fb99 may require Players to complete before processing withdrawals or granting certain platform features.
• "Bangladesh Standard Time" or "BST" means UTC+6, the official time zone of Bangladesh, which governs all time-sensitive provisions in these Terms & Conditions unless stated otherwise.
• "Prohibited Jurisdiction" means any country or territory from which access to online gambling services is restricted or prohibited by applicable law.

References to the singular include the plural and vice versa. References to any gender include all genders. Headings are for convenience only and do not affect the interpretation of any clause.

2.1 Age and Eligibility Requirements

Access to and use of fb99 is strictly restricted to individuals who are 21 years of age or older. By registering an account, you represent and warrant that you are at least 21 years old at the time of registration and at all times while your account remains active. fb99 reserves the right to request age verification documentation at any time and without prior notice.

2.2 Single Account Policy

Each individual is permitted to hold only one active account on fb99. Opening, operating, or benefiting from multiple accounts, whether under the same or different identities, is strictly prohibited. fb99 employs technical and manual processes to identify duplicate accounts. Where multiple accounts are discovered, all accounts may be suspended, all balances forfeited, and the individual may be permanently banned from the platform.

2.3 Account Registration Process

To register an account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and a valid mobile number. You agree to update this information promptly if it changes. fb99 is not responsible for any issues arising from inaccurate or outdated account information provided by the Player.

2.4 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account credentials with any other person. fb99 will not be held liable for any loss or damage arising from unauthorized access to your account that results from your failure to keep your credentials secure. You must notify fb99 support immediately if you suspect unauthorized access to your account.

fb99 is committed to maintaining a safe, fair, and legally compliant platform. As part of this commitment, the platform operates a Know Your Customer (KYC) process that may be triggered at any stage of a Player's relationship with fb99.

3.1 When Verification Is Required

• Prior to processing any withdrawal request exceeding ৳10,000.
• Where fb99 has reasonable grounds to suspect that an account is operated by, or on behalf of, a person other than the registered account holder.
• Where the cumulative transaction volume on an account exceeds thresholds set by fb99's internal compliance policies.
• At any time where fb99 deems verification necessary to comply with its anti-money laundering obligations.

3.2 Acceptable Verification Documents

To complete KYC, Players may be required to submit one or more of the following documents:

• A valid government-issued photo ID (National Identity Card, passport, or driving licence).
• Proof of residential address (a recent utility bill, bank statement, or government correspondence dated within the last three months).
• Proof of payment method ownership (a screenshot or confirmation of the bKash, Nagad, Rocket, or Upay account registered in the Player's name).

3.3 Consequences of Non-Verification

If a Player fails to provide satisfactory verification documents within the timeframe specified by fb99, the platform reserves the right to suspend the account, restrict withdrawals, or permanently close the account. Any balance held in a suspended or closed account will be dealt with in accordance with fb99's compliance policies and applicable law.

4.1 Deposits

fb99 accepts deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The minimum deposit amount is ৳200 for mobile wallet transactions. Deposits are typically credited to the Player's gaming wallet within 60 seconds of confirmation. fb99 does not charge deposit fees, though your payment provider may apply their own transaction charges.

4.2 Withdrawals

Withdrawals are processed to the same payment method used for the most recent deposit, subject to the applicable method's limits. The minimum withdrawal amount is ৳500. Withdrawal requests are typically processed within one to four hours during operational hours (08:00–24:00 BST). Requests submitted outside these hours are queued and processed at the earliest opportunity. fb99 does not charge withdrawal fees; however, processing times may vary based on the payment provider.

4.3 Withdrawal Conditions

• The Player's account must be fully verified (KYC complete) before withdrawals exceeding ৳10,000 are processed.
• Any deposit made must have been wagered at least once before a withdrawal can be requested, to prevent payment-method abuse.
• Bonus balances are subject to their own wagering requirements before they become withdrawable as real funds.
• fb99 reserves the right to delay or withhold withdrawals pending investigation where fraudulent activity is suspected.

fb99 offers various bonuses and promotions to eligible Players from time to time. All bonuses are subject to the general terms set out in this section as well as any specific terms communicated alongside the individual promotion.

5.1 General Bonus Terms

• Bonuses are available to Players who have completed account registration and, where applicable, made a qualifying deposit.
• Each Player is entitled to claim each promotion once unless the promotion explicitly states otherwise.
• Bonuses must be used within the validity period stated on the promotion. Expired bonuses are automatically removed from the Player's account without compensation.
• fb99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

5.2 Wagering Requirements

Bonus funds are subject to wagering requirements (also known as rollover or playthrough requirements). The specific multiplier applicable to each bonus is stated on the relevant promotion page. Until wagering requirements are met, bonus-derived winnings cannot be withdrawn. Different game types may contribute differently to wagering requirements — for example, slots may contribute 100% while table games contribute a lower percentage. The exact contribution rates are stated per promotion.

5.3 Bonus Abuse

fb99 takes bonus integrity seriously. Actions constituting bonus abuse include, but are not limited to: opening multiple accounts to claim bonuses repeatedly; systematically placing low-risk wagers to satisfy wagering requirements with minimal risk; coordinating with other Players to arbitrage bonus value; or using bonus funds in a manner inconsistent with the spirit of the promotion. Where bonus abuse is identified, fb99 reserves the right to void the bonus, forfeit associated winnings, and suspend or permanently close the Player's account.

All games available on the fb99 platform are subject to their own individual game rules, which are accessible from within each game. In addition, the following general gaming rules apply to all Players at all times.

6.1 Random Number Generation

All casino games offered on fb99 — including slots, table games, and crash games — use certified random number generation (RNG) technology provided by our licensed game studio partners, including Pragmatic Play, NetEnt, Microgaming, and Spribe. The randomness and fairness of each game's outcomes is governed by the game provider's own certifications and is not subject to manipulation by fb99 or by Players.

6.2 Malfunctions and Technical Errors

In the event of a technical malfunction, communication failure, or software error that affects the outcome of a game or wager, fb99 reserves the right to void the affected wager and return the staked amount to the Player's account. fb99 will not pay out winnings derived from a demonstrably malfunctioning game, regardless of the displayed result. Where a systemic error results in incorrect odds being displayed on a sportsbook market, all affected bets may be voided.

6.3 Sports Betting Rules

All sports bets are settled in accordance with the official result of the relevant event as determined by the governing body of that sport. In cricket markets governed by BPL, IPL, ICC, or T20 international regulations, the decisions of the relevant umpires, match referees, and governing body officials are final for settlement purposes. fb99 reserves the right to suspend betting on any market at any time without prior notice.

The following activities are strictly prohibited on the fb99 platform. Engaging in any prohibited activity may result in immediate account suspension, permanent closure, forfeiture of all balances, and, where applicable, referral to relevant law enforcement authorities.

• Money Laundering: Using the fb99 platform to deposit, transfer, or withdraw funds derived from criminal activity, or in any manner that could constitute money laundering under applicable law.
• Fraud: Attempting to deceive fb99 through false identity documentation, manipulation of game outcomes, or exploitation of system errors or software vulnerabilities.
• Collusion: Cooperating with other Players to gain an unfair advantage in any game, particularly in poker or other player-vs-player formats.
• Automated Play: Using bots, scripts, macros, or any automated software to interact with the platform, place bets, or perform any action that a human Player would perform manually.
• Arbitrage Betting: Systematically exploiting differences in odds between markets or promotional offers to guarantee a profit irrespective of outcome.
• Underage Access: Accessing or attempting to access fb99 while under the age of 21, or assisting any person under 21 in doing so.
• Access from Prohibited Jurisdictions: Accessing fb99 from any jurisdiction where online gambling is prohibited or where the Player lacks the legal right to participate.
• Chargebacks: Disputing legitimate transactions with your payment provider in bad faith after benefiting from the associated gaming activity.

fb99 is committed to promoting responsible gaming and to providing tools that help Players maintain control of their gambling activity. Gambling is intended to be an enjoyable form of entertainment, and fb99 takes seriously its obligation to prevent gambling from causing harm.

8.1 Available Responsible Gaming Tools

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts. Once set, limits take effect immediately. Requests to increase an existing limit are subject to a 72-hour cooling-off period before taking effect.
• Session Time Limits: Players may set a maximum duration for each gaming session. When the limit is reached, the Player will be automatically logged out.
• Cooling-Off Periods: Players may request a temporary suspension of their account for a period of between 24 hours and 6 weeks.
• Self-Exclusion: Players who wish to take a more extended break from gambling may request permanent or long-term self-exclusion. Self-exclusion requests are processed within 24 hours and, once activated, are irrevocable for the duration of the exclusion period.

8.2 Seeking Help

If you believe that gambling is having a negative impact on your finances, relationships, or wellbeing, we strongly encourage you to contact the fb99 support team to activate the self-exclusion tool. You should also consider seeking independent assistance from a professional support organisation. Please visit our Responsible Gaming page for detailed guidance and resources.

fb99 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. The key principles governing fb99's data practices are as follows:

• Personal data is collected only for specified, legitimate purposes and is not processed in a manner incompatible with those purposes.
• fb99 applies industry-standard 256-bit SSL encryption to all data transmitted between your device and the platform's servers.
• Personal data is retained only for as long as necessary for the purposes for which it was collected, or as required by applicable law.
• fb99 does not sell, rent, or trade personal data to third parties for their own marketing purposes.
• Players may request access to, correction of, or deletion of their personal data by contacting support at [email protected].

For full details of how fb99 handles your personal information, please refer to the Privacy Policy.

All content on the fb99 platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software, and the compilation thereof — is the property of fb99 or its content suppliers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the platform without express written permission from fb99.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software component of the platform.
• Remove or alter any copyright, trademark, or other proprietary notices contained in or on the platform.
• Use the fb99 name, logo, or branding in any context that could imply endorsement or affiliation without express written consent.

Game content displayed on the platform is provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, and remains the intellectual property of those respective studios.

To the fullest extent permitted by applicable law, fb99 shall not be liable to any Player for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the Player's use of the platform, including but not limited to:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or corruption of data;
• Interruption or unavailability of the platform due to scheduled or unscheduled maintenance, technical failures, or events beyond fb99's reasonable control;
• Actions or omissions of third-party game providers, payment processors, or network operators;
• Errors in odds, game results, or payout calculations arising from technical malfunctions not attributable to fb99's wilful misconduct.

Nothing in these Terms & Conditions shall operate to exclude or limit liability for fraud, wilful misconduct, or any other matter that cannot be excluded or limited under applicable law. fb99's total aggregate liability to any Player in respect of any single event or series of connected events shall in no case exceed the total deposits made by that Player to their account in the thirty (30) days immediately preceding the relevant event.

12.1 Amendments

fb99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where amendments are material, fb99 will endeavour to provide reasonable notice to Players via the platform or by email to the address registered on the Player's account. Continued use of the platform following the publication of amended terms constitutes acceptance of those amended terms. It is the Player's responsibility to review these terms periodically.

12.2 Termination by the Player

Players may close their fb99 account at any time by contacting support at [email protected]. Where real-money balances remain in the account at the time of closure, the Player may request withdrawal of those funds subject to applicable verification requirements and provided no outstanding wagering obligations apply to bonus balances. Account closure requests are typically processed within 5 business days.

12.3 Termination by fb99

fb99 reserves the right to suspend or permanently close any Player's account, with or without prior notice, in the event of: a material breach of these Terms & Conditions; suspected fraud, money laundering, or criminal activity; failure to complete KYC within a reasonable timeframe; or where fb99 is required to do so by law or regulatory obligation. In the event of account closure due to the Player's breach of these terms, any real-money and bonus balances may be forfeited.

These Terms & Conditions are governed by and shall be construed in accordance with applicable international online gaming law and the internal policies of fb99. In the event of any dispute, complaint, or claim arising from or in connection with these terms or the Player's use of the platform, the following process applies:

1. Step 1 — Contact Support: Players should first submit a formal complaint to the fb99 support team at [email protected], providing full details of the dispute including the account username, date(s) of the relevant transaction(s), and a clear description of the issue. fb99 aims to acknowledge all formal complaints within 24 hours and to provide a substantive response within 5 business days.
2. Step 2 — Escalation: If the Player is not satisfied with the initial response, they may request that the matter be escalated to a senior member of the fb99 compliance team. The escalated review will be completed within a further 10 business days.
3. Step 3 — Final Decision: fb99's decision following the escalated review is final and binding on both parties in the absence of demonstrable procedural error. fb99 is committed to reaching fair, transparent, and well-reasoned decisions on all disputes.

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions or any aspect of your fb99 account, you may contact the support team using the details below. Please do not submit sensitive personal documents or account credentials via any channel not listed here.

• Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, via the fb99 website
• WhatsApp: +880 1700-000000 (available 08:00–24:00 BST)

All formal complaints must be submitted in writing via email to [email protected] to ensure a proper audit trail and timely escalation where required. fb99 aims to respond to all support enquiries within 5 minutes during peak hours and within 2 hours at all other times.