Safe Play Commitment

Responsible Gaming at fb99

fb99 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming tools and resources help you stay in control — because your wellbeing always comes first.

21+ Only Deposit Limits Time-Out Features Self-Exclusion 24/7 Support

Our Commitment

Playing Safe Is Always the Right Choice

At fb99, we believe that gaming should be a source of fun and entertainment — never a source of financial stress or personal harm. As Bangladesh's trusted online casino and sports betting platform, we take our duty of care seriously. We have designed a comprehensive suite of responsible gaming tools that give every registered player genuine control over their activity, their spending, and their time on the platform.

Our responsible gaming framework is built on four core pillars: prevention, intervention, support, and education. We actively monitor player behaviour for early signs of problematic play, provide easy-to-use self-management tools within every account, train our support team to respond to player welfare concerns with empathy and expertise, and publish clear educational guidance to help players make informed decisions at every step.

Whether you are a new player exploring fb99 for the first time or a long-time member of our community, we encourage you to familiarise yourself with the tools and guidance on this page. Setting personal limits before you start playing — rather than after a problem develops — is the single most effective step you can take to ensure that your experience at fb99 remains safe, enjoyable, and within your means.

Player Protection Tools

Take Control of Your Gaming

Every fb99 account comes with a full set of built-in responsible gaming tools. Access them at any time from your account settings — no waiting period, no questions asked.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You can lower your limit instantly; increases take 24 hours to come into effect to protect against impulsive decisions.

Available Instantly

Loss Limits

Define the maximum amount you are comfortable losing over a set period. fb99 will automatically restrict further play once your loss limit is reached, giving you a firm financial boundary that prevents chasing losses — one of the most common patterns in problematic gambling behaviour.

Adjustable Anytime

Session Time Limits

Set a maximum duration for each gaming session. When your chosen time is up, fb99 will display a clear notification and log you out of your active session. This tool is especially useful for players who lose track of time during extended play — a known risk factor for problematic gambling.

Session-Level Control

Time-Out / Cooling-Off

Take a short break from gaming without fully closing your account. fb99's time-out feature lets you pause all gaming and deposit activity for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account balance is preserved and withdrawals remain available.

24h to 30 Days

Self-Exclusion

If you feel that you need a longer break or that gambling is becoming a serious problem, you can request a self-exclusion for a minimum period of six months. During self-exclusion, your account is fully suspended, all marketing communications are stopped, and you will not be able to register a new account on fb99.

Minimum 6 Months

Marketing Opt-Out

You can opt out of all promotional communications from fb99 at any time, including bonus offers, tournament announcements, and seasonal promotions. Removing the temptation of bonus-driven play is a meaningful step for players who are working to reduce their gaming activity.

Instant Effect

Know the Signs

Warning Signs of Problem Gambling

Recognising the early signs of problematic gambling is the first step towards getting back in control. If any of these patterns apply to you, we encourage you to use fb99's tools or reach out for support.

Spending More Than You Can Afford

You regularly deposit amounts that exceed your disposable income, borrow money to fund gambling, or use funds set aside for essential expenses such as rent, bills, or food to place bets.

Chasing Losses

After a losing session, you feel a strong compulsion to deposit more money immediately to win back what you have lost, often escalating the size of your bets in an attempt to recover quickly.

Gambling Affecting Daily Life

Your gaming activity is interfering with work, studies, family responsibilities, or social relationships. You may be missing obligations, withdrawing from loved ones, or neglecting personal health to spend more time gambling.

Inability to Stop or Set Limits

You have tried to cut down or stop gambling but find yourself unable to follow through. You may set deposit limits and then immediately request to increase them, or feel restless and irritable when you try to reduce your play.

Gambling to Escape Problems

You use gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions. Gambling may feel like a relief in the short term but typically intensifies emotional difficulties over time.

Concealing Gambling Activity

You hide the extent of your gambling from family members, friends, or colleagues. You may feel shame or guilt about the amount of time or money you are spending, which leads to secrecy and dishonesty with the people around you.

Self-Assessment

Is Your Gaming Still Healthy?

Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly recommend using one of fb99's responsible gaming tools or contacting our support team for a confidential conversation.

Quick Self-Check

Answer each question as honestly as you can. This self-assessment is private and for your personal benefit only.

Have you spent more money gambling in the past month than you originally planned or could comfortably afford?

Have you ever borrowed money or sold possessions in order to fund your gambling activity?

Have you tried to stop or reduce your gambling but found it difficult or impossible to do so?

Have arguments about gambling occurred with family members, friends, or a partner in the last six months?

Do you feel anxious, irritable, or preoccupied when you are not able to gamble?

Have you ever gambled to escape feelings of worry, stress, sadness, or loneliness?

If you answered "yes" to two or more questions, please consider using the self-exclusion or time-out tools in your account settings, or contact our support team at [email protected] for a confidential and non-judgmental conversation.

Strict 21+ Age Policy — No Exceptions

fb99 operates a strict minimum age policy. Every player must be 21 years of age or older to register an account, make a deposit, or participate in any game or betting market on the fb99 platform. We verify the age and identity of all players as part of our KYC process. If we have reasonable grounds to believe that a player is under 21, the account will be suspended immediately pending verification, and any funds deposited may be returned at our discretion pending review. We take underage gambling extremely seriously and invest continuously in age-verification technology to uphold this commitment. Parents and guardians are encouraged to make use of parental control software to prevent minors from accessing online gambling platforms. If you are aware of a person under 21 who has accessed or attempted to access the fb99 platform, please contact us immediately at [email protected].

Get Help

You Don't Have to Face This Alone

If gambling is causing you distress, our support team is available around the clock. Reach out through any of the channels below — all conversations are treated with complete confidentiality.

fb99 Support Team

Our dedicated responsible gaming team is trained to listen without judgment and to help you access the right tools for your situation. Contact us any time — day or night.

Email Support

[email protected]
Response within 24 hours

+880 1700-000000
Available 08:00–24:00 BST

Live Chat

Available 24/7 via the fb99 platform website

Request a Self-Exclusion

To start a self-exclusion, log in to your fb99 account and navigate to Account Settings > Responsible Gaming, or contact our support team directly. Self-exclusion takes effect within one hour of confirmation and lasts a minimum of six months.

Set Your Limits Today

Do not wait until gambling becomes a problem. Log in to your fb99 account now and set deposit, loss, and session time limits that reflect your true entertainment budget. The best time to set limits is before you need them.

Educate Yourself

Understanding the mathematics of gambling — including how odds, house edges, and random number generators work — helps you make informed decisions and maintain realistic expectations. No strategy or system can guarantee a win on any casino game or sports bet.

Talk to Someone You Trust

Sharing your concerns with a trusted family member, close friend, or counsellor is one of the most effective ways to address problem gambling. You do not have to manage this alone, and asking for help is a sign of strength, not weakness.

Common Questions

Responsible Gaming FAQs

Find quick answers to the most common questions about fb99's responsible gaming tools and policies.

Log in to your fb99 account and go to Account Settings, then select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits. Reductions take effect immediately. If you request an increase to an existing limit, there is a mandatory 24-hour cooling-off period before the higher limit is applied — this gives you time to reconsider.

A time-out is a short-term break lasting between 24 hours and 30 days. During a time-out, your account is temporarily suspended but your balance is preserved and withdrawals remain available. Self-exclusion is a longer-term measure lasting a minimum of six months. During self-exclusion, your account is fully closed to all gaming and deposit activity, and all promotional communications are stopped. Self-exclusion is the appropriate tool if you feel that gambling is causing significant harm.

No. Self-exclusion cannot be reversed before the minimum six-month period has expired. This is an intentional safeguard to protect players who have taken this step during a moment of clarity from reversing their decision impulsively. Once the minimum period has elapsed, you may contact our support team to discuss reinstatement, which involves a review process and a mandatory cooling-off conversation with a member of our responsible gaming team.

Yes. fb99's responsible gaming monitoring system analyses player behaviour patterns continuously. If the system identifies indicators of potentially problematic play — such as unusually large deposits, rapid escalation of bet sizes, extended session durations, or repeated loss-chasing patterns — a member of our responsible gaming team will proactively reach out via email or live chat to offer support, provide information about our tools, and check on your wellbeing. You are always free to decline this conversation, but we encourage players to engage openly.

Any real-money balance remaining in your account at the time self-exclusion is activated will be available for withdrawal. You can request a withdrawal of your balance by contacting our support team at [email protected] during the self-exclusion period. Pending bonuses and bonus-linked funds that have not yet met wagering requirements will be forfeited at the time of self-exclusion, in accordance with our Terms and Conditions.

Yes — and this is not just a legal disclaimer. The games and betting markets on fb99 are designed to be entertaining. All casino games use certified random number generators, and the house edge means that over a long period, the platform retains a statistical advantage. There is no guaranteed strategy to beat this edge consistently. We encourage all players to treat any winnings as a bonus rather than an expected income, to play only with money they can afford to lose, and to stop when the fun stops. fb99 is here to entertain — not to be a financial solution.

Play Smart at fb99

Enjoy the Games — Within Your Limits

Now that you know how to play safely, explore everything fb99 has to offer. Set your limits first, then enjoy the games — that's the fb99 way.